Saturday, November 12, 2005

And so to Bed . . .

What a particularly uninspiring title to a post! But then many people would say I am a particularly uninspiring person. So what?
Another frustrating day at work - I was sent off the shop floor for more than three hours to do theroetical training on our soon-to-be-introduced touch-screen tills. I passed the final test but by the time I get "hands on" I will have forgotten it all again. Still, while I was doing that I wasn't thinking of my colleagues who had that much more work to do on the shop floor because I wasn't there on one of the busiest days of the week (good planning by my team leader?). Most of my team colleagues can be relied upon to co-operate so that the team works well. But one or two - who shall remain nameless - find ways of "being busy" when you call for assistance. And there are others who just switch off their radios and "forget" to turn up when it is their turn to do door security work, thus leaving the real workers to get on with it and miss their breaks. Why can't they all be as perfect as me? Ha ha!
Further good management planning was that all three qualified electricians in the store are on holiday at the same time. I can cope with many customer "idiot" queries - like "how do I re-wire a fuse?" or "can I use lighting flex to take power to my 10.5kW electric shower heater?"!!!!!! (yes folks, they really are that stupid!) but some queries must, by law, only be dealt with by a qualified electrician and I have to end up telling many customers to come back after they have consulted an electrician. They then say "that's not helpful" (usually with added expletives) because it means they have to pay an electrician. But I still feel good about it because if they follow my advice and get an electrician it may save their lives. Roll on Tuesday when we will have at least one electrician back in store.

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